How do you charge for your services?

First time cleanings are usually priced a little higher depending on the current condition of your home – we use this first time cleaning to get rid of all the “old” dirt and dust.

 

Regular Maintenance Cleanings are a set price (the same price each cleaning). We base it on the square footage of your home, how many bedrooms, how many bathrooms, the frequency of cleanings and the condition of your home after we have completed the Initial Cleaning.

 

Do I have to be home when the cleaning professionals come?

Most of our customers are not home when we arrive to clean. However, if you choose to be home while we clean that is not a problem for us.

 

How do you gain entrance into my home?

The most preferred option would be a garage code. A key can be used as well. The key to your home is kept in a secure box at our office and the only time that key is brought out is the day of your cleaning. It is marked in such a way that it cannot be identified by anyone but our staff. Your name or address will never be placed on the key tag. 

 

Who provides the cleaning products and equipment?

We provide all the products and supplies needed to clean your home. We pride ourselves in using the most technologically advanced cleaning supplies and equipment. Should you wish for us to use one of your products,  this is not a problem. 

 

Will I have the same cleaning team every time?

We understand the concern of having the same individuals cleaning your home on a consistent basis, and it will be the same person every visit. 

 

Can I use you only occasionally?

Absolutely. Most of our business is based on regular cleanings (weekly, every other week, or monthly) but if you need us to clean-up before or after a party, need a spring cleaning or are moving to or from a home and need us to clean it for you, that is no problem. Give us a call and schedule a cleaning. Try us once as a fill-in we’re confident you’ll love us.

 

What if my scheduled cleaning falls on a holiday?

If your scheduled cleaning falls on a holiday that is observed by our office, we will contact you prior to the holiday to reschedule your cleaning. The holidays observed by our office are New Year’s Day, Thanksgiving Day and Christmas Day. 

 

Do I need to do anything before you come to clean?

Before we come, it would be appreciated if items were picked up off the floor and dressers and counters were not piled with too much clutter. This allows the cleaning people to clean more thoroughly. We do not wash dishes; however, if the dishwasher is unloaded we would be happy to place any dirty dishes in the dishwasher. We also ask in the summer months if you could set your air conditioner at an appropriate temperature. If for some reason you do not want a particular room cleaned, please call the office before your scheduled cleaning and we will honor that request.

 

What if I have a pet?

Pets are not a problem. But we do need to know if you have them and we would like to have the names for reference. Also, if any pet is aggressive we ask that you secure them while we are cleaning your home. If they are friendly we will happy to clean around them.

 

Can I leave a note for the team?

Yes. Communication is always a good idea. Though for requests that may take a longer amount of time, let us know herein the office. We want to make sure enough time is allocated in order to do ensure the job done perfectly.